Privacy notice
Last updated November 2026.
Who we are
Khyber Express Ltd (“Khyber Express”, “we”) runs this website and is responsible for the personal information you send us through it. You can call us using the Call button on any page, or use the contact form.
What we collect
We only collect what you choose to give us in our forms, by phone or on WhatsApp. Depending on the form, that can include:
- your name, company, email address and phone number
- collection and delivery postcodes or addresses, dates and details of your goods
- for driver applications: your location, licence type, experience, insurance and availability
- feedback and ratings you choose to leave
This website doesn't use advertising or tracking cookies.
How we use it
- to reply to you, price your job and carry out deliveries you book
- to set up and run business accounts and subcontract work
- to consider driver applications
- to improve our service using the feedback you give us
Our lawful bases are taking steps at your request before entering a contract, performing that contract, and our legitimate interest in running and improving the business. We will only publish feedback if you tick the box to say we can.
Who we share it with
- FormSubmit (or Web3Forms), which delivers website form messages to our inbox
- postcodes.io, a free postcode lookup service, which receives any postcode you type into the coverage checker or quote form so we can show it on the map
- our drivers and subcontractors, only the details they need to complete your delivery
- our accountants, insurers and professional advisers where needed, and authorities where the law requires it
We never sell your information.
How long we keep it
Enquiries that don't lead to a booking are deleted within 12 months. Records of jobs and invoices are kept for 6 years for tax and insurance purposes. Unsuccessful driver applications are deleted within 6 months.
Your rights
You can ask to see the information we hold about you, ask us to correct or delete it, or object to how we use it. Contact us through the contact form or by phone and we'll respond within one month. If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.